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A variety of chat and ticket reports provide insights into the business and performance of agents. According to Hildenbrand, ClickDesk “offers attractive chat themes that can be used on any type of company website. Jim Hildenbrand from Tiger Financial had plenty to say about ClickDesk, including its capabilities. This chat platform is one of the most affordable options mentioned by survey respondents.ĬlickDesk has pretty advanced features for having a lower price. If you prefer a team-based plan, you can choose from three plans that go from $44.99/month to $349.99/month.
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Pricing for ClickDesk plans ranges from free for up to 10 users to $39.99 per month per agent. Since the service is completely cloud-based, there’s no need for company owners to invest in new hardware or software,” Foley tells us. “ClickDesk also provides a social live chat service that incorporates social media, voice assistance, and a help desk into a single live chat service. According to Foley, “ClickDesk integrates directly with instant messaging (IM) platforms like Skype and Google Talk to offer seamless live chat, search, and phone features, as well as a social toolbar that allows clients to connect directly on your website.”įoley also appreciates the platform’s comprehensiveness and ease of access.
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“There are several different types of live chat software available in the market however, I would suggest ClickDesk, which is a multi-channel live chat software,” says HomeTree’s Daniel Foley. ClickDeskĬlickDesk provides live chat, video chat, social media conversation, and help desk capabilities for multi-channel customer communication. It has three paid plans and a discounted plan for early-stage startups.Įditor’s note: Need to keep an eye on your most important Drift KPIs? Connect Databox with Drift now.
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The Drift website doesn’t share its monthly pricing, but the platform does have a free trial and a free plan. Drift chatbots are powered through artificial intelligence and are always learning and improving.” Brown explains that Drift “provides us with user data and personalizes user experiences to have the best visit to our site possible. It’s very important to us to have a stellar support system for our customers, and Drift makes the process smoother,” Brown explains.įor Brown, Drift’s personalization, AI and analytics features are some of its strongest assets. “It provides us with a live chat box that pops up in the corner of our website and gives our customers an easy way to get the help they need. It includes personalization and targeted account services for focused communication.īrandon Brown of Grin prefers Drift for its unique approaches to chat. Driftĭrift is a chat platform focused on driving revenue and conversions through person-to-person and chatbot conversations. You can integrate Gist with Zapier and a variety of eCommerce, website, email, and social media software. Helping them has led to an increase in website conversion.” Hogan tells us, “We implemented Gist and immediately began seeing a few percent of website visitors engage our team with key questions. When the SoftwarePundit team started using Gist, they saw results right away. The free plan seems to offer plenty of solid features for small teams, including live chat and a team-wide inbox. Gist’s Support Suite package ranges in price from free to $499/month, with discounts available for small, early-stage startups. In addition, it has a free plan that is very feature-rich,” Hogan says. “Gist makes it very easy to implement live chat on your website and has a backend to streamline ticket management.
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Gist offers a full stack of customer communication tools such as live chat, email marketing, knowledge bases and meetings.īruce Hogan from SoftwarePundit highlighted the software’s chat tool when recommending Gist.
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